Terms of Service

1. Acceptance of Terms

By accessing or using the Braille Link platform ("Service"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you (the "User" or "Institution") and Braille Link Limited ("Braille Link", "we", "us", or "our"), the operator of the Braille Link platform. Where the Service is accessed through an institutional account, the institution administrator accepts these Terms on behalf of all users within that account.

If you are entering into these Terms on behalf of a company, educational institution, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not have such authority, you must not accept these Terms.

By clicking "I Agree", creating an account, or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

Braille Link is a software-as-a-service (SaaS) platform designed to assist educational institutions and individual learners in translating Braille content into readable text. The Service provides two primary translation modes:

Unicode Braille Translation: Users submit Braille Unicode characters which the platform translates to standard text using the Liblouis Braille translation engine.
Image-Based Braille Translation: Users upload images of physical Braille documents; the platform uses computer vision (YOLO-based dot detection) to identify Braille cells and convert them to text.

Additional features accessible through the platform include document export (PDF and DOCX formats), workspace management for institutional administrators, role-based access controls, multi-factor authentication, and usage analytics.

The Service is offered primarily to educational institutions including schools, universities, training centres, and government programmes that support visually impaired learners. Individual personal subscriptions are also available.

Braille Link reserves the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice. We will make commercially reasonable efforts to provide advance notice of material changes.

3. Accounts and Registration

3.1 Account Creation

To access the Service, you must create an account by providing accurate, current, and complete information as prompted by the registration form. You agree to update such information as necessary to keep it accurate and current. Providing false or misleading information is grounds for immediate account termination.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and any multi-factor authentication codes. You agree to notify us immediately at support@tusomebraille.com if you suspect any unauthorised use of your account. Braille Link will not be liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Institutional Accounts

Institutional accounts are administered by one or more designated Institution Administrators. The Institution Administrator is responsible for managing user access, roles, and permissions within their organisation's workspace. All users added to an institutional account are subject to these Terms. The institution is responsible for ensuring that its users comply with these Terms and applicable law.

3.4 Minimum Age

The Service is not directed to children under 13 years of age. Institutional accounts that include users under 13 must ensure appropriate consents are obtained in accordance with applicable law (including COPPA where applicable). The institution assumes responsibility for compliance with all child privacy laws in its jurisdiction.

3.5 One Account Per User

Each individual user may maintain only one personal account. Creating multiple accounts to circumvent usage limits, access controls, or billing restrictions is prohibited and may result in suspension of all associated accounts.

4. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. By using the Service, you agree to comply with all conditions set out in the Acceptable Use Policy.

In summary, you agree not to use the Service for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Service. You must not attempt to gain unauthorised access to any part of the Service, reverse-engineer the platform, or use automated tools to extract data in bulk without our prior written consent.

Violation of the Acceptable Use Policy may result in immediate suspension or permanent termination of your account without refund.

5. Subscription and Billing

5.1 Subscription Plans

Braille Link offers several subscription tiers including personal plans (monthly and annual) and institutional plans (annual). The features, usage limits, and pricing for each plan are described on our pricing page and may be updated from time to time. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5.2 Billing Cycle and Payment

Subscription fees are billed in advance on the date you subscribe and on each renewal date thereafter. Payment is due immediately upon invoice. We accept major payment methods as displayed at checkout. All fees are stated in the applicable currency and are exclusive of applicable taxes unless otherwise noted.

5.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will receive a reminder email prior to annual plan renewals. It is your responsibility to cancel if you do not wish to renew.

5.4 Free Trials

We may offer a free trial period for new subscribers. No charge will be applied until the trial period ends. If you do not cancel before the trial expires, you will be charged the applicable subscription fee.

5.5 Refunds and Cancellations

Our refund and cancellation terms are set out in our Refund and Cancellation Policy, which is incorporated into these Terms by reference. Refunds are not available in all circumstances; please review that policy carefully before subscribing.

5.6 Late Payments and Suspension

If a payment fails, we will notify you and attempt to retry the charge. If the outstanding amount is not settled within 7 days of the failed payment, we reserve the right to suspend or downgrade your account until the balance is cleared. Persistent non-payment may result in account termination.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its software, algorithms, user interface, branding, logos, documentation, and all related materials, is owned by Braille Link Limited and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms transfers any ownership of our intellectual property to you.

6.2 Limited Licence to You

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal educational or business purposes during your subscription period.

6.3 Your Content

You retain all ownership rights to content you submit to the Service, including Braille documents, images, and translation outputs ("Your Content"). By submitting content, you grant Braille Link a limited, worldwide, royalty-free licence to process, store, and transmit Your Content solely as necessary to provide the Service. We do not claim any ownership over Your Content.

6.4 Feedback

If you provide us with suggestions, ideas, or feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free licence to use that Feedback to improve the Service without any obligation to compensate you.

6.5 Restrictions

You may not copy, modify, distribute, sell, sublicense, or create derivative works from the Service or any part thereof. You may not decompile, reverse engineer, or disassemble the Service except to the limited extent permitted by applicable law.

7. Privacy

Your privacy is important to us. Our Privacy Policy describes how we collect, use, store, and share information about you when you use the Service. The Privacy Policy is incorporated into these Terms by reference and forms part of this agreement.

By using the Service, you acknowledge that you have read and understood our Privacy Policy. If you are an institution, you are responsible for informing your users about how their data is processed in connection with the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BRAILLE LINK DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that: (a) the Service will be uninterrupted, error-free, or secure; (b) translation outputs will be 100% accurate or suitable for any specific purpose; (c) any defects will be corrected; or (d) the Service is free of viruses or other harmful components. Braille translation technology, including computer vision and machine learning components, may produce errors, and outputs should be reviewed by a qualified user before reliance in critical applications.

Translation outputs generated by Braille Link should not be used as the sole basis for decisions in medical, legal, or safety-critical contexts without independent verification.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BRAILLE LINK, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

Your use of or inability to use the Service;
Any errors or inaccuracies in translation outputs;
Unauthorised access to or alteration of your data;
Any interruption or cessation of the Service;
Any content submitted to or obtained from the Service.

In no event shall our total aggregate liability to you for all claims arising from or related to the Service exceed the greater of: (a) the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim, or (b) USD 100.

Some jurisdictions do not allow the exclusion or limitation of certain categories of damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Uganda, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of Uganda.

If you are accessing the Service from outside Uganda, you are responsible for compliance with local laws to the extent they are applicable. Nothing in these Terms limits any statutory rights you may have under the laws of your jurisdiction.

11. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email (to the address associated with your account) and/or by posting a prominent notice on the Service at least 14 days before the changes take effect. The updated version number and effective date will be displayed at the top of this page.

Your continued use of the Service after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the effective date.

12. Contact

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

We aim to respond to all legal enquiries within 5 business days.

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