Acceptable Use Policy

Guidelines for responsible and respectful use of the Braille Link platform.

Effective: February 1, 2026

Table of Contents

  1. Purpose
  2. Permitted Uses
  3. Prohibited Conduct
  4. Content Standards
  5. API and Integration Use
  6. Enforcement
  7. Reporting Violations
  8. Changes

1. Purpose

This Acceptable Use Policy ("AUP") governs your use of the Braille Link platform and all associated services, APIs, and tools (collectively, the "Service"). It exists to ensure that Braille Link remains a reliable, accessible, and inclusive platform for all users, particularly the educational institutions and visually impaired learners who depend on it.

This AUP is incorporated into and forms part of the Braille Link Terms of Service. By accessing or using the Service, you agree to comply with this AUP in addition to the Terms of Service. Where there is any conflict between this AUP and the Terms of Service, the Terms of Service shall prevail.

We ask all users to use the Service in good faith, with respect for other users, and in a manner consistent with the platform's mission: to make Braille content accessible to everyone.

2. Permitted Uses

The Service may be used for the following lawful and constructive purposes:

2.1 Braille Translation

Submitting Braille Unicode characters or images of physical Braille documents for translation into readable text, for personal study, educational delivery, accessibility accommodation, or research purposes.

2.2 Educational Use

Using the Service as part of a curriculum, teaching resource, or accessibility programme within an accredited or recognised educational institution. This includes teachers preparing materials, students translating their own Braille assignments, and administrators managing learner access.

2.3 Authorised Institutional Members

Using the Service under the authorisation of a subscribing institution, within the scope of the role and access level assigned to you by your institution's administrator. Users may not exceed the permissions granted to them by their institution.

2.4 Document Export and Archiving

Exporting translated text in PDF or DOCX format for personal use, institutional records, or distribution to authorised individuals within your organisation.

2.5 Integration and Automation (with approval)

Integrating Braille Link into institutional workflows using our API, provided such use is within the rate limits and technical constraints of your subscription tier. See Section 5 for API-specific rules.

3. Prohibited Conduct

The following activities are strictly prohibited and will result in enforcement action as described in Section 6:

3.1 Automated Scraping and Bulk Extraction

Using bots, crawlers, scrapers, or automated scripts to systematically extract data, translations, or content from the Service beyond what is permitted by your API plan. This includes harvesting user data, translation outputs at scale, or any other content from the Service for commercial resale or competitive intelligence purposes.

3.2 Credential Sharing

Sharing your login credentials (email, password, API keys, or session tokens) with any other person. Each user must have their own individual account. Institutional administrators must provision separate accounts for each user rather than sharing a single set of credentials.

3.3 Reverse Engineering

Attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code, algorithms, or internal logic of the Braille Link platform, including our Braille translation engine, vision processing pipeline, or API infrastructure. This prohibition applies regardless of the purpose or the tools used.

3.4 Abusive or Excessive Requests

Submitting translation requests in a manner that intentionally degrades service performance for other users, including deliberate flooding of the API, denial-of-service attacks, or any other form of resource abuse. Rate limits exist to protect all users and must not be circumvented.

3.5 Uploading Malicious Content

Uploading image files or other content that contain malware, exploits, or code designed to compromise our infrastructure or other users. This includes files designed to exploit vulnerabilities in image processing libraries or other components of the Service.

3.6 Impersonation

Impersonating any person or entity, including Braille Link staff, other users, or institutional administrators. Creating accounts under false identities or misrepresenting your affiliation with an institution is also prohibited.

3.7 Circumventing Rate Limits and Access Controls

Attempting to bypass subscription-level usage limits, feature entitlements, or access controls through technical means, including the creation of multiple accounts, use of proxy services to mask origin, or manipulation of API parameters.

3.8 Unlawful Use

Using the Service for any purpose that violates applicable law, including but not limited to copyright infringement, data protection violations, fraud, or harassment of other users.

4. Content Standards

Content you submit to the Service — including Braille documents and images — must comply with the following standards:

4.1 Lawful Content

You must only submit content that you own, have a licence to use, or are otherwise lawfully permitted to process. Do not submit content that infringes the intellectual property rights of a third party without appropriate authorisation.

4.2 No Offensive or Harmful Content

You must not submit content that is offensive, discriminatory, defamatory, or designed to harass, threaten, or harm any individual or group. This includes content that promotes hatred on the basis of race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other protected characteristic.

4.3 No Harmful or Dangerous Material

Do not submit content that facilitates or promotes illegal activity, violence, self-harm, or the distribution of dangerous substances or weapons. Content that could be used to cause physical, financial, or psychological harm to others is not permitted on the platform.

4.4 No Sensitive Personal Data Without Authority

Do not submit documents containing sensitive personal data (such as medical records, financial information, or national identification numbers) belonging to third parties unless you are authorised to process that data and have appropriate legal basis for doing so.

4.5 File Upload Standards

Uploaded images must be genuine Braille document photographs or scans intended for translation. Attempting to submit images containing exploits, adversarial inputs designed to confuse the AI model, or test data designed to manipulate outputs is prohibited.

5. API and Integration Use

Access to the Braille Link API is subject to the terms of your subscription plan and the following additional conditions:

6. Enforcement

We take violations of this AUP seriously. Our enforcement approach is proportionate to the nature and severity of the violation:

6.1 Warning

For minor or first-time violations, we will typically issue a written warning by email explaining the violation and the corrective action required. You will be given a reasonable opportunity to remedy the situation.

6.2 Temporary Suspension

For repeated violations, more serious breaches, or situations where immediate action is required to protect other users or the platform's integrity, we may temporarily suspend your account or API access without prior notice. Suspended accounts may be reinstated after the violation is resolved and satisfactory assurances are provided.

6.3 Permanent Termination

Egregious, repeated, or wilful violations — including illegal use, deliberate attacks on the platform, or persistent non-compliance after warning — may result in permanent termination of your account and all associated access. Terminated accounts are not eligible for a refund of any prepaid subscription fees.

6.4 Legal Action

Where violations involve criminal conduct, data theft, intellectual property infringement, or other serious legal issues, we reserve the right to pursue civil or criminal legal remedies in addition to terminating your account.

Braille Link reserves the right to suspend or terminate accounts immediately and without prior notice where doing so is necessary to protect the security, availability, or integrity of the Service or the safety of other users.

7. Reporting Violations

If you become aware of any user or activity that appears to violate this Acceptable Use Policy, we encourage you to report it to us promptly. Reports help us maintain a safe and trustworthy platform for all users.

To report a violation, please contact us at:

Please include as much detail as possible about the suspected violation, including any relevant screenshots, timestamps, usernames, or other identifying information. All reports will be treated confidentially and investigated promptly. We will not retaliate against any user who makes a good-faith report of a suspected violation.

8. Changes

We may revise this Acceptable Use Policy from time to time to address new types of misuse, reflect changes in the Service, or comply with applicable law. Changes will be announced via email and a notice on the platform at least 14 days before they take effect.

Continued use of the Service after the effective date of any revised AUP constitutes acceptance of the changes. If you disagree with a change, you must stop using the Service and cancel your subscription before the new version takes effect.